Please be aware that online gambling might not be permitted in some jurisdictions. For this reason, it falls under your responsibility to consult with the local regulations before making use of the website and inherent services. We cannot be held accountable if players do not consult with or ignore the local regulations and make illegal use of the website and services. As service providers spanning multiple jurisdictions, we make no claim to the legality of using our website and its features in your particular area. Players found not abiding by the correct use of the services and custom guidelines of the website will not receive any assurances or legal counsel.
1.1 These Terms and Conditions are a legal and binding agreement between You and the Website operator (“”wheresthegold.online””, “”we””, “”us”” or “”our””), and apply to any access or use of the website (wheresthegold.online) and all the Services provided through it, including all of the available games (the “Website”).1.2 This website provides online gaming services and related resources hereinafter referred to as Services. These extend to product information regarding the games, download areas, communication, functionality and more. Making the object of the beneficiary, “You”, the “Player/s” and/or “User/s” agree to be legally bound to the Terms & Conditions presented to you on this website and/or other entities operated, licensed or controlled by us and/or its authorized sub-licensees. Using our Services and/or registering an account, you agree to be bound by the aforementioned Terms & Conditions in their entirety and without reservation. Please make sure to immediately stop using the Services if you do not agree with the Terms & Conditions presented to you.1.3 The Terms & Conditions presented on the website are subject to change at our sole discretion. Any and all updated Terms & Conditions will be published on the website following each change and it falls under your responsibility to check them regularly. Continuing to make use of our Services following such modifications means you took under advisement and consequently agreed with the latest version of the Terms & Conditions presented on the website.1.4 You must be at least 18 years of age to legally make use of the Services presented on our website. Providing false personal information constitutes a legal offence and we reserve the right to report any fraudulent behavior to the relevant authorities.1.5 It falls under your sole responsibility to ensure your use of the Services are completely legal in your particular jurisdiction.1.6 Take into consideration the fact that not all players are eligible to register for an account. Such exceptions include players from: Aruba, Belgium, Bonaire, Curacao, Czech Republic, Denmark, France and the French Territories, Hungary, Ireland, Israel, Italy, Netherlands, Romania, Saba, Serbia, Singapore, Spain, St Martin, Statia, United Kingdom and United States. Also, we reserve the right to modify the list of eligible players and jurisdictions at any time.1.7 Players residing in jurisdictions where our access is limited and who manage to register an account with our expressed accord might encounter restrictions set in place by the game providers. These include and are not limited to blocked access to certain games. Players resorting to this option will have no claim against either the provider or us.1.8 By making use of the Services and website you hereby express your consent to receive promotional materials as well as any communication from us by Phone, SMS, E-mail, and Push Notifications. You may unsubscribe at any time by contacting our Customer Support team.1.9 Players gaining access to our Services will be able to make use of any updates, new features, enhancements, software, and/or the addition of new websites, all of which are subjected to the Terms & Conditions, guidelines, codes of conduct and license agreements. Any and all conflicts between the applicable License Agreement for Services and the Terms & Conditions shall be resolved at our own discretion.1.10 The Services alongside the website and any other websites controlled by us together with software, features and system requirements are subject to change at our sole discretion and without prior notice. We shall not be held accountable for any damage or loss suffered by the players as a result of the aforementioned potential changes.1.11 It falls under the sole responsibility of the players to familiarize themselves and consequently agree with the rules of the games advertised on the website, as well as with Service procedures, features and guidelines before taking any action on the website.
3.1 Each player is entitled to a single, unique Player Account. Players found to have registered multiple Player Accounts, otherwise referred to as Duplicate Accounts, using the same or different personal information will have their accounts closed and all winnings generated withheld with immediate effect. All transactions with the intent of cheating or defrauding the Casino will be cancelled at our own discretion.3.2 Upon making a deposit and/or transaction, players have to use the currency of the country of residence provided during the registration process. If there is no such option available, all funds will be automatically converted into Euros at an exchange rate comparable with the exchange rate used for the day in course by banks and credit card companies.3.3 Player Accounts are not to be used as bank accounts. There is no insurance, guarantee or sponsorship set in place by any bank in question to protect your funds through an official banking insurance policy. Moreover, unused funds do not accrue interest. Ultimately, players will not be able to stake more funds than already present in their respective Player Accounts.3.4 It falls under the sole responsibility of the players to maintain their personal Player Accounts up to date at all times, including but not limited to name/surname, current address and country of residence, e-mail, phone number and any other piece of personal information used to validate the players’ identity.3.5 It falls under the sole responsibility of the players to report and pay any gambling tax that applies to winnings received from the Casino.3.6 Players have the option to close their Player Accounts at any time, including Dormant or otherwise. Any and all funds will be refunded to the players following the deduction of applicable fees, withdrawal charges and other billing services that apply. All outstanding bets must be cancelled before a Player Account can be closed.3.7 Player Accounts going inactive for a period of time equal to or greater than 3 months will be flagged as inactive and consequently charged a $10 maintenance fee for each month the Account stays out of use. The first monthly maintenance fee will come into effect at the end of the month following your Player Account inactivity. No fee will be charged if there are no funds in your Player Account. Alternatively, Player Accounts inactive for a period of time equal to or greater than 6 months will be flagged as Dormant Accounts. We reserve the right to void any available funds from Dormant Accounts.
4.1 In order to engage in the gambling activities advertised on the website, players have to make at least one real money deposit which will be used for future bets. Both Deposit and Withdrawal methods present on the site are subject to change and fees, procedures and terms vary from one banking option to the other. Players are allowed to make a deposit into their respective Player Accounts exclusively through our website.4.2 You hereby waive your claims to any chargebacks and/or any type of reverse payment request in relation to your use of the Services. Failure to comply will result in all damages suffered by the Casino at the expense of such procedures being supported and consequently refunded by you.4.3 Player Accounts suspected of fraudulent behavior and/or chargebacks/returns will be temporarily shut down while the investigation into the matter is underway. We reserve the right to freeze the funds available in the Payer Account until the returns are settled or the investigation concludes.4.4 A deposit via credit/debit card is successful only when the Casino receives payment confirmation together with the authorization code. Players depositing amounts larger than the predetermined maximum limit will be asked for additional personal information to complete the transaction.4.5 Players might be charged for depositing and/or withdrawal depending on the selected banking method and/or issuing bank.4.6 We reserve the right to request additional personal information and employ various procedures in order to verify the identity of the players whenever a new deposit is made into their respective Player Accounts.4.7 Funds available in the Player Account are divided in cash and bonus balance. Players are only able to withdraw funds from the cash balance. Before this procedure, however, all outstanding bets must be cancelled. Any and all remaining funds present in the bonus balance shall be voided upon withdrawal.4.8 Withdrawals are processed solely via the website through an official notice of withdrawal and the amounts eligible for any one-time withdrawal are limited to predetermined weekly/monthly limits. Players asking for withdrawals over the phone or e-mail shall not be granted their request.4.9 Unless specified otherwise, the minimum withdrawal amount that applies for all payment methods, except bank transfer is $100. As for bank transfer, the minimum withdrawal amount is $350. There is no limit for how much a player can withdraw, but there is a predetermined limit set in place to every transaction which should not exceed $5,000. Amounts up to a maximum of $10,000 will be processed every 10 business days.4.10 Depending on the selected banking option, withdrawals may incur additional processing fees. Alternatively, such fees might be charged by the issuing bank on top of the aforementioned ones. Players are able to withdraw only by using the banking option used initially for depositing.4.11 Players will be asked to provide identification documents upon requesting a withdrawal. The documents required include but are not limited to:
Government-issued ID with visible name, photo and signature (driver’s license, ID card, Passport)
Proof of residency not older than 2 months (utility bill)
Front/Back photo of credit card (NOTE: make sure to cover the CVV number on the back and middle 8 digits on the front)
Others (may include bank reference, source of funds, notarized document attesting your identity, confirmation of deposit, etc.)
Once the documents have been received in an unambiguous format and processed within up to 5 business days, the players will be allowed to move forward and request a withdrawal.4.12 Withdrawals will have a pending period of up to 48 hours. Players who fail to present any and all identification documents specified above within the 48 hours timeframe will have their withdrawal cancelled and the amount returned to the Player Account balance.4.13 Your withdrawal might be the subject of an internal audit at any given point. This is done in order to protect both the players as well as the Casino from fraudulent behavior. During the course of the audit which can take up to 7 business days for amounts equal to or exceeding $5,000, transaction records, gameplay and logs will be carefully vetted in relation to your withdrawal. Your withdrawal and all bonus funds can be rejected if you are found engaging in unlawful activities, collusion with other players or any other type of malicious behavior aimed at defrauding or cheating the Casino.
5.1 No transaction can be cancelled without our written consent once a bet has been confirmed.5.2 In case of an unforeseen loss of connection while engaged in a game, players must resume playing the unfinished round/s upon their next login. A refund at our own discretion might be possible in case the round/s could not be completed.5.3 Your bets will be cancelled and account credited for an unfinished game only in the event of a system error and at our sole discretion.
6.1 It is strictly forbidden to attempt to gain unauthorized access to the website and/or our services alongside any database, computer, server or software in relation to the website. Any attempts to breach our security or tamper with the property relating to the website and the Services will be reported to the relevant authorities together with your personal information. In the event of such a breach, you will be denied access to the Services and the website effective immediately.6.2 You hereby agree that the funds used for our Services have been obtained legally and there is no malicious intent in making use of the aforementioned Services such as using the Services and/or website for unlawful practices such as money laundering, fraud, or any other kind of criminal activity. Players found in contempt of the Terms of Service or to be engaging in suspect behavior and/or practices will be permanently banned from using our Services and any other website managed by us with no obligation on our part of refunding the affected individuals.6.3 Taking into account all previous points, it constitutes a severe breach of the Terms of Service the following:
Using a VPN or masking the IP address
Making use of stolen property/funds in order to engage in gambling activities on our website
Colluding with third parties/individuals
Exploitation of a system/software error to your advantage
The use of automated players (bots)
Using our Services illicitly (including but not limited to money laundering or any other type of criminal activities)
6.4 In a bid to limit potential damage as much as possible, we will take all necessary steps to identify and stop any fraudulent activities as well as their perpetrators. The Casino is hereby exempt of any claim from players not abiding by the Terms of Service and who promote cheating, colluding, fraud or any other type of illegal activity.6.5 You hereby agree to cooperate fully with the Casino and any other relevant authorities and third-party entities affected by your malicious behavior if you are found to be engaging in and/or promoting criminal activities while using our Services.6.6 Players are strictly forbidden from using the website for defamatory purposes or engaging in violent behavior of any nature and/or origin, including but not limited to harassment, racial slurs, obscene, sexist, abusive, discriminatory or offensive speech whenever interacting with either other players while using the chat function or our staff.6.7 Players suspecting or falling victim to criminal behavior have the obligation to report the incident as soon as possible by e-mail.6.8 Tampering with the website and/or any other information presented on the website is strictly forbidden. Such behavior regarded as damaging includes but is not limited to any kind of cyber-attack directed at the website and/or multiple submissions (spam).6.9 The website and Services provided are to be used for the players’ personal entertainment only. Players are forbidden from replicating, copying or reproducing the website and its contents without our explicit consent.
7.1 Anyone entering the website and engaging in the online gambling activities provided does so at their own risk. Both the website and Services are provided “as is”.7.2 You hereby acknowledge the risks of engaging in online gambling activities and agree with the possibility of losing money in the process. The Services and games advertised on the website come with no express or implied warranty relating to satisfactory quality, fitness for particular purposes, conditions of merchantability, accuracy or completeness or infringement of applicable laws and regulations in a particular jurisdiction. Any potential damage or loss suffered while making use of the website and/or our Services come at your own risk and you hereby agree to waive claims to compensation of any kind in regards to this aspect.7.3 You hereby agree that not all Services, software features, games or the website itself will meet every individual’s requirements in full, including yourself and warrant not to exploit unforeseen issues relating to the Services, website and/or the games provided. We offer no warranty in relation to the full functionality of the Services, website and/or the games, including but not limited to interruptions, malfunctions or unforeseen errors directly or indirectly affecting performance in any particular area. In case of a malfunction, all bets and payouts will be declared void.7.4 We offer no warranty in relation to the reliability and accuracy of the materials presented on the website and/or any information derived from them and interpreted at one’s own will.7.5 We hereby exempt ourselves from issues relating to your internet service provider or any other third-party entity that grants you access to our website, Services and/or servers.7.6 We hereby exempt ourselves from any damage or loss incurred by you through the use of the website and/or Services provided, including but not limited to revenue, loss of data, goodwill, business, failure to receive anticipated winnings, business interruption, opportunity, and more.7.7 We offer no warranty against Dos (denial-of-service) or DDos (distributed denial-of-service) attacks, viruses, bugs, cyber attacks or any other technologically harmful materials that may negatively impact your hardware, data, programs or other proprietary materials through your use of the website or any affiliated websites as well as your handling of downloadable content related to the Casino.7.8 You hereby waiver all claims for compensation in the event of losing funds through your use of the website and/or Services, acknowledging the fact online gambling carries risks of which outcome you are solely responsible of.7.9 Any bet together with any potential limits that apply to the stakes can be restricted, canceled or refused at our own discretion. The Casino and all personnel tied to the Casino, including but not limited to employees, suppliers and partners shall not be held liable for any losses or damages supported by you at the expense of using the website and/or our Services.7.10 You hereby agree to fully compensate the Casino and all affiliated personnel including but not limited to service providers, partners, directors and employees in the eventuality of liabilities or harmful claims against the Casino that arise from damage or loss experienced by you through making use of the website and/or our Services or a breach of the Terms of Service brought forth.7.11 We reserve the right to terminate effective immediately any Player Account that does not abide by the Terms of Service or if there is enough reasonable grounds to suspect a player has been engaging in practices with ill intent towards the Casino, website, our Services and/or any and all branches related to the Casino. Such a measure will bring about the immediate Player Account suspension and confiscation of all available funds.7.12 All visual, sound, software, written content and other proprietary materials presented on the website and in relation to our Services and Casino is protected under the copyright law or licensed for use by third-party providers and/or rights-owning entities. On these grounds, it is strictly forbidden to download, print, copy, duplicate and/or alter any and all goods in relation to the Casino for commercial use. Any material contained on the website may be downloaded only on a single machine at any given time and can be used exclusively for non-commercial purposes.7.13 Foreign entities and individuals are strictly forbidden to claim compensation on behalf of self-appropriated copyrighted materials and/or intellectual property collected from the website, Services or third-party providers affiliated with the Casino.7.14 The use of the website and Services and all content in relation to the Casino is destined for non-commercial, personal use only. Any repercussions arising as a result of making illicit use of these resources will be supported solely by the perpetrators of such activities.7.15 Any and all links to the website and any pages it contains may be used exclusively through our written consent.
8.1 Any disputes or claims are to be addressed within 7 business days, starting with the date the issue arose. Once this period of time has elapsed, the dispute/claim will be declared void.8.2 In order to submit a complaint, contact Customer Support at your earliest convenience and provide the support agents with all necessary documents/materials/information for a proper review. The result of the investigation into the matter will be presented to the reporting party within 14 business days.8.3 In case of a dispute, the data stored on the server will prevail in settling the claim. In case of discrepancy between server data and data output offered by one’s personal machine, the result generated by the server will serve as sufficient grounds for settling the claim.
9.1 The Casino is exempt from any liability or claims regarding performance failure and/or delays caused by unforeseen events outside reasonable control. This can include but not be limited to cyber-attacks, acts of God, civil commotion, industrial disputes, war, widespread network and/or communication shutdowns, or any other occurrences of similar magnitude. Throughout any of the potential scenarios mentioned above, the website and Services will be suspended with all efforts concentrated around finding a solution in order to fulfill our obligations and restarting activity as soon as possible.9.2 The Terms & Conditions together with every other notice or documentation in relation to them have been originally redacted in English and if any misinterpretation arises as a result of faulty translation into other languages, the English version will prevail in settling any potential claims and/or disputes.9.3 Any and all terms, conditions or provisions that prove to be faulty, unlawful, unenforceable or invalid to any extent shall be immediately amended to fit our original intention, without carrying a negative impact to the rest of the Terms & Conditions brought forth which will continue to remain valid and enforceable to the full extent of the law.9.4 The headings used throughout the Terms & Conditions have been inserted for convenience only.9.5 The Terms & Conditions can be transferred, assigned or sublicensed to any individual and/or entity with the sole condition of remaining the same or not growing increasingly more disadvantageous to you. To the extent of applicable laws and regulations, we reserve the right to outsource any or all Services to third-party entities.9.6 Failing to stress matters further, under any circumstance and in relation to any point that makes the object of the present Terms & Conditions does not constitute grounds for you to waiver your obligations in regards to the website and/or the Services provided.9.7 Any waiver in relation to the Terms & Conditions shall be considered valid only in the form of a written notice and it only applies to a singular event without including any subsequent defaults.9.8 The Terms & Conditions brought forth serve as the only viable agreement between “us” and your use of the website and Services.9.9 Unless explicitly stated otherwise, the Terms & Conditions have been designed specifically in such a way as to not beneficiate or extend any rights to third-party entities.9.10 No element, context, point or section constituting the Terms & Conditions may serve as grounds for engaging in any type of fiduciary arrangement between you and us at any point in time.